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12![Foreword by Dame Julie Mellor, DBE, Parliamentary Ombudsman This report looks at the way government departments and agencies manage complaints. It tells a series of short stories about individuals who, when things
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13![PERSONAL CARE – AN OMBUDSMAN PERSPECTIVE A paper by the Scottish Public Services Ombudsman for The Independent Funding Review of Free Personal Care NovemberComplaints about personal care – particularly arran PERSONAL CARE – AN OMBUDSMAN PERSPECTIVE A paper by the Scottish Public Services Ombudsman for The Independent Funding Review of Free Personal Care NovemberComplaints about personal care – particularly arran](https://www.pdfsearch.io/img/2503b61d69deebd5477cec47d970e56d.jpg) | Add to Reading ListSource URL: www.spso.org.ukLanguage: English - Date: 2014-07-18 11:46:27
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14![Microsoft Wordfor publication Advisory Board Mins Microsoft Wordfor publication Advisory Board Mins](https://www.pdfsearch.io/img/603317dbae5865b1e541469f93b64091.jpg) | Add to Reading ListSource URL: www.ombudsman.org.ukLanguage: English - Date: 2011-10-02 17:09:06
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15![Microsoft WordAdvisory Board Minutes for publication Microsoft WordAdvisory Board Minutes for publication](https://www.pdfsearch.io/img/c5421e29b777bae8bb89ed97adc18eeb.jpg) | Add to Reading ListSource URL: www.ombudsman.org.ukLanguage: English - Date: 2011-10-02 17:11:10
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16![16129 Direct Access 2 col.indd 16129 Direct Access 2 col.indd](https://www.pdfsearch.io/img/79cd385b5e22272069e3526556d4d1b3.jpg) | Add to Reading ListSource URL: www.ombudsman.org.ukLanguage: English - Date: 2011-11-14 19:15:02
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17![Microsoft WordAdvisory Board minutes for publication Microsoft WordAdvisory Board minutes for publication](https://www.pdfsearch.io/img/600dc695e45660c2e28471d6a64619a9.jpg) | Add to Reading ListSource URL: www.ombudsman.org.ukLanguage: English - Date: 2011-10-02 17:09:06
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18![Leather Purse: Spilling Necessary Items Leather Purse: Spilling Necessary Items](https://www.pdfsearch.io/img/5ed93d6505140f17a4edf27fbd7d7204.jpg) | Add to Reading ListSource URL: www.ombudsman.org.ukLanguage: English - Date: 2011-10-18 06:18:46
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19![Microsoft WordAdvisory Board Minutes for publication Microsoft WordAdvisory Board Minutes for publication](https://www.pdfsearch.io/img/915b196f27cf2f54464aabe28aa770f2.jpg) | Add to Reading ListSource URL: www.ombudsman.org.ukLanguage: English - Date: 2011-10-02 17:11:10
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20![Microsoft WordAdvisory Board Minutes for publication Microsoft WordAdvisory Board Minutes for publication](https://www.pdfsearch.io/img/14561ad853fb756a62676087b7eea6c6.jpg) | Add to Reading ListSource URL: www.ombudsman.org.ukLanguage: English - Date: 2011-10-02 17:09:05
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